Recovery & troubleshooting

Password problems and safe recovery

Identify whether the problem is a device lock, an app password or a missing recovery phrase. Choose a recovery route without sharing secrets.

Diagnose and proceed

Identify whether the problem is a device lock, an app password or a missing recovery phrase. Choose a recovery route without sharing secrets.

Start with a trusted device and source. Stop rather than guessing when something is unclear.

Keep sensitive credentials in a protected environment. Stop rather than guessing when something is unclear.

Verify chain, destination and signing scope. Stop rather than guessing when something is unclear.

Recheck the result and your backup afterward. Stop rather than guessing when something is unclear.

Start with a trusted device and source.

Keep sensitive credentials in a protected environment.

Verify chain, destination and signing scope.

Download access

Verify the source before installation, then secure your recovery credentials.